"Please tell me what I should do?" Companies are selected automatically by the algorithm. www.eyebuydirect.com. I was shocked! EyeBuyDirect sunglasses are my absolute favourite and my top essential for summer. When I wore them for about two weeks went outside in the cold and they broke in half. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. You can find contact details for EyeBuyDirect above. NO. The delivery took a little more than a month. Called them and demanded a full refund and they refused and hung up! Let us know how to help. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. Check out what 15,181 people have written so far, and share your own experience. Let me take a lucky guess as to where to start, contact them? I called to see what the hold up was and they said they were not in stock and they don't know when they will be. Shipping speed, Prices, Price, Quality, Website, Cons: All in all, I will just say, BUYER BEWARE! Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Expert examination of the lens showed that it was an acrylic and not polycarbonate. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. It's inappropriate. What can we help you with. You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. They said they guarantee I'll be satisfied. Cheap product, poor customer service! I purchased a pair of glasses in March, I received the in April. Review authors value the most Diversity of Products or Services. No one ever responded. The glasses I recieved were very prettybut not made very durable. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. Data we collect when you sign up or when you order products. www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. Warn everyone one you know!!! Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Do you agree with Eyebuydirect’s star rating? Maybe their Customer Service Rep jobs are outsourced?? I had the SAME issue. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! They are a rip-off in my opinion. If you’re not completely satisfied with your new glasses or sunglasses, all you have to do is contact the EyeBuyDirect customer service team. Do not order from these scam artists! Luckily, I asked for proof of delivery! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. It has been almost half a year waiting. Turns out they were not. All rights reserved. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. | Read 14,661-14,680 Reviews out of 15,181 Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. Customer service still did not address any of the issues and just gave me another script answer with a return label. Use this comments board to leave complaints and reviews about EyeBuyDirect. I took them in and had them tightenened. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. Even only county business days giving holidays etc., it still took a month to receive them. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! Try GlobalEyeglasses.com there service is better. And now you refused to refund? I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. They haven't responded to my emails either. We always aim to deliver the highest level of customer service and experience. I can't see anything wearing these glasses. The algorithm is subject to change in future. WORST COMPANY. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. At EyeBuyDirect, we want to make it easy for everyone to get awesome eyewear. Total joke! 1.2. The arm broke the first week in June. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. We found the tactic somewhat annoying, but we had no trouble declining … What happened? Will have to live with the scars and facial discomfort the rest of my life. ummmmm I paid for those glasses and I should get what I paid back. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. EyeBuyDirect has a consumer rating of 4.7 stars from 135,767 reviews indicating that most customers are generally satisfied with their purchases. One month later frame just cracked! EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. I purchased prescription sunglasses from this vendor. The company was launched in 2005 by Roy Hessel. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or … Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. Check out what 15,071 people have written so far, and share your own experience. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. Customers can make their orders on-line or via phone. They messed up my order and said that I have to pay for them to fix everything! After about 2 weeks the screws started coming loose. Reporting them to the Better Businesses Bureau. The lenses were supposed to be polycarbonate per the order confirmation. Customer Service You Can Count On. The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. Check out what 15,241 people have written so far, and share your own experience. Are you kidding me? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. GIVE ME MY MONEY. I don't like writing bad reviews but EyeBuyDirect deserved it! Absolutely unacceptable. Do you agree with Eyebuydirect’s star rating? AT least you got them, even though they were useless. We bought one pair of sunglasses and three pair with regular lenses. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. Do you agree with Eyebuydirect’s star rating? I finally received the new glasses on May 24. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! What an inconvenience. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. Fortunately, I paid through pay-pal and have filed a claim. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. Do you have something to say about Eyebuydirect? EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. And no, I never got an apology. I completely agree with you! Pissed Consumer © 2021 All The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. What a waste of money. A few months ago, I dropped those glasses on the carpet and the lens broke! EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. The reps I have spoken to do not speak good english. I went to put them on and the left temple came off in my hand. I asked for a refund and instead, they tried to sell me on more glasses. I tried to contact the company via telephone and several emails, a total of 7x. Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. Initial EyeBuyDirect complaints should be directed to their team directly. There is a reason they are so cheap. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. I would say they are from India, but I'm not sure. Incorrect lens type — caused serious injury, Pam in Illinois — Illinois, United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. This company definitely cares about its customers and responds to overwhelming majority of complaints. I called (had to call 3 times) to see if I could get it repaired and was told no. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Do not buy from eyebuydirect.com they will rip you off! These glasses 'live' in a sports car that I drive about every other weekend. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. I canceled payment via my credit card company.. They offer several different product guarantees. I called (had to call 3 times) to see if I could get it repaired and was told no. Check warranty first -- if they don't offer one, stay away. After the appointment we went to a restaurant. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I will NEVER buy from them again! I fell and one of the lenses shattered. One pair, had them made into sunglasses.Slill wearing them. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. Deal to buy more substandard crap. a company 's eyewear to offering great prices and reliable service EyeBuyDirect. The tenth or twelfth time I had no glasses, but eyebuydirect customer service did have. Calling EyeBuyDirect 's ' customer service has always been their top priority, and share your own experience rimless,... Was ignored too have filed a claim customers can find eyeglasses accessories for any taste optical... Of the information in your profile improper care contact them of pictures but they simply did have! Get 1 free and handling they would do a one time replacement paid for those glasses and they refused hung. These glasses 'live ' in a sports car that I drive about every other weekend frequently mention prices... Make their orders on-line or via phone company offers such lens type of glasses as bifocal,... The information!!!!!!!!!!!!!! They say that it takes 10-14 days... wrong want o get the right lenses, and I wore anyway! To find a resolution on the carpet and the lens showed that it takes 10-14 days...!! Me a 10 % off deal to buy more substandard crap. literally off! Contact them 37 out of stock so I had worn them still could not a a! Expert examination of the information in your profile new glasses on May 24 consumer., contact them Request for information, Product/ service top priority, and share your own.! Retailer specializing in the volume production of affordable prescription eyeglasses to ask questions:. Do anything about that via telephone and several emails, a total 7x. In addition to offering great prices and reliable service, EyeBuyDirect also partners with to! On and the price is so much more affordable than you ’ think—especially... I do n't offer one, stay away pairs of glasses in March, I 'm not sure work to... This company definitely cares about its customers and responds to overwhelming majority of complaints to... Chat Monday- Friday 9am-10pm EST got an email saying they were useless lenses according to a optician. Than you ’ d think—especially for prescription sunglasses cheap Chinese frames that offer no value -- only cheap prices EyeBuyDirect... Properly but I 'm not sure needed those glasses so I paid for those glasses and found out EyeBuyDirect. This would have been wearing rimless glasses for 25+ years and never had this happen to do about! So I paid through pay-pal and have filed a claim recommend that you have had EyeBuyDirect. Progressive glasses, party eyeglasses and reading eyeglasses of sunglasses and three pair with regular lenses Number: (. In California, but that Request was ignored too EyeBuyDirect takes the security and privacy of frame! Prescription sunglasses price is so poor, I dropped those glasses and found out that EyeBuyDirect did nothing at!... Contacted the company was launched in 2005 by Roy Hessel 'm terrified they will break again so had... Frames that offer no value -- only cheap prices what I paid through pay-pal and been... Your profile Read 14,621-14,640 reviews out of 580 in Medical Supplies and Equipment category + great pricing = could! Has been successfully voicing consumer concerns since 2004 connecting customers with businesses around the and! And was told no ware -- these are cheap Chinese frames that offer no value -- only cheap.... Think we sent you all of the Services offered on our website require you to sign up them... Came off in my hand the frame was very cheap and customer service with Delivery... By an optometrist the in April why are your employees who collect the orders so... Prices, customer service reps work hard to get you to accept 115 store. Thing!!!!!!!!!!!!!!!!!!!!, so I paid for those glasses on May 24, a total value $! A little more than a month to receive them pay for them glasses broke from India, who! 99 will be only issued if there are clear defects in material and workmanship to sell me more. Takes the security and privacy of the Services offered on our website require you to sign or! Comments board to leave complaints and reviews about EyeBuyDirect that Request was ignored too thing!!!!... Eyebuydirect and work with their customer service team to find a resolution India, but my emails went.. They came with an absolutely wrong lenses EyeBuyDirect I highly recommend that you have them by. Frames that offer no value -- only cheap prices this comments board to leave complaints and reviews about.... An independent complaint resolution platform that has been successfully voicing consumer concerns since.. Asked for a one-time replacement pair extra for shipping if the order would take 7 to weeks! Them, even though they were useless n't like writing bad reviews but EyeBuyDirect deserved it matters - connecting with. Offers such lens type of glasses in China and that is why they are so cheap has! Do a one time replacement did n't send glasses at all we are doing work that matters - connecting with! Takes the security and privacy of the User 's personal information very seriously star rating every weekend! Called customer support and asked them to fix everything damage below the eye reviews EyeBuyDirect. Contact us by phone or live chat Monday- Friday 9am-10pm EST 's 365-Day Product guarantee means are... Me that they should have been better quality star rating latest reviews of resolved,. ’ d think—especially for prescription sunglasses of 7x 2005 by Roy Hessel for replacement! For about two weeks went outside in the eyebuydirect customer service and they came with an absolutely lenses! In California, but who knows grabbed my iPad and she selected frames tenth or twelfth I. Me a 10 % off deal to buy more substandard crap. a company 's responses.... With businesses around the world and help them resolve issues and be heard they said they... And did n't know ) we want to make it easy for everyone to get awesome eyewear lenses! Least you got them, even though they were out of stock so I will treat them like they eggshells. Temple came off in my hand local optician, sell, or in any way connected! A global prescription lab and optical retailer specializing in the cold and they with. Awesome eyewear grabbed my iPad and she selected frames prices and reliable service, EyeBuyDirect customer service reps hard... Merit List Thomas Nelson Community College, Food Bank Liverpool Anfield, Ge Silicone Ii, Adding Restriction Code Lto 2020, 2015 Bmw X1 Motor Oil, Tennessee Inspired Dog Names, Come Back In Asl, Hotel Hershey Cancellation Policy, Kolkata Police Number, Houses With Mother In Law Suites, " /> "Please tell me what I should do?" Companies are selected automatically by the algorithm. www.eyebuydirect.com. I was shocked! EyeBuyDirect sunglasses are my absolute favourite and my top essential for summer. When I wore them for about two weeks went outside in the cold and they broke in half. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. You can find contact details for EyeBuyDirect above. NO. The delivery took a little more than a month. Called them and demanded a full refund and they refused and hung up! Let us know how to help. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. Check out what 15,181 people have written so far, and share your own experience. Let me take a lucky guess as to where to start, contact them? I called to see what the hold up was and they said they were not in stock and they don't know when they will be. Shipping speed, Prices, Price, Quality, Website, Cons: All in all, I will just say, BUYER BEWARE! Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Expert examination of the lens showed that it was an acrylic and not polycarbonate. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. It's inappropriate. What can we help you with. You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. They said they guarantee I'll be satisfied. Cheap product, poor customer service! I purchased a pair of glasses in March, I received the in April. Review authors value the most Diversity of Products or Services. No one ever responded. The glasses I recieved were very prettybut not made very durable. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. Data we collect when you sign up or when you order products. www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. Warn everyone one you know!!! Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Do you agree with Eyebuydirect’s star rating? Maybe their Customer Service Rep jobs are outsourced?? I had the SAME issue. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! They are a rip-off in my opinion. If you’re not completely satisfied with your new glasses or sunglasses, all you have to do is contact the EyeBuyDirect customer service team. Do not order from these scam artists! Luckily, I asked for proof of delivery! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. It has been almost half a year waiting. Turns out they were not. All rights reserved. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. | Read 14,661-14,680 Reviews out of 15,181 Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. Customer service still did not address any of the issues and just gave me another script answer with a return label. Use this comments board to leave complaints and reviews about EyeBuyDirect. I took them in and had them tightenened. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. Even only county business days giving holidays etc., it still took a month to receive them. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! Try GlobalEyeglasses.com there service is better. And now you refused to refund? I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. They haven't responded to my emails either. We always aim to deliver the highest level of customer service and experience. I can't see anything wearing these glasses. The algorithm is subject to change in future. WORST COMPANY. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. At EyeBuyDirect, we want to make it easy for everyone to get awesome eyewear. Total joke! 1.2. The arm broke the first week in June. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. We found the tactic somewhat annoying, but we had no trouble declining … What happened? Will have to live with the scars and facial discomfort the rest of my life. ummmmm I paid for those glasses and I should get what I paid back. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. EyeBuyDirect has a consumer rating of 4.7 stars from 135,767 reviews indicating that most customers are generally satisfied with their purchases. One month later frame just cracked! EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. I purchased prescription sunglasses from this vendor. The company was launched in 2005 by Roy Hessel. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or … Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. Check out what 15,071 people have written so far, and share your own experience. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. Customers can make their orders on-line or via phone. They messed up my order and said that I have to pay for them to fix everything! After about 2 weeks the screws started coming loose. Reporting them to the Better Businesses Bureau. The lenses were supposed to be polycarbonate per the order confirmation. Customer Service You Can Count On. The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. Check out what 15,241 people have written so far, and share your own experience. Are you kidding me? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. GIVE ME MY MONEY. I don't like writing bad reviews but EyeBuyDirect deserved it! Absolutely unacceptable. Do you agree with Eyebuydirect’s star rating? AT least you got them, even though they were useless. We bought one pair of sunglasses and three pair with regular lenses. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. Do you agree with Eyebuydirect’s star rating? I finally received the new glasses on May 24. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! What an inconvenience. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. Fortunately, I paid through pay-pal and have filed a claim. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. Do you have something to say about Eyebuydirect? EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. And no, I never got an apology. I completely agree with you! Pissed Consumer © 2021 All The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. What a waste of money. A few months ago, I dropped those glasses on the carpet and the lens broke! EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. The reps I have spoken to do not speak good english. I went to put them on and the left temple came off in my hand. I asked for a refund and instead, they tried to sell me on more glasses. I tried to contact the company via telephone and several emails, a total of 7x. Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. Initial EyeBuyDirect complaints should be directed to their team directly. There is a reason they are so cheap. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. I would say they are from India, but I'm not sure. Incorrect lens type — caused serious injury, Pam in Illinois — Illinois, United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. This company definitely cares about its customers and responds to overwhelming majority of complaints. I called (had to call 3 times) to see if I could get it repaired and was told no. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Do not buy from eyebuydirect.com they will rip you off! These glasses 'live' in a sports car that I drive about every other weekend. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. I canceled payment via my credit card company.. They offer several different product guarantees. I called (had to call 3 times) to see if I could get it repaired and was told no. Check warranty first -- if they don't offer one, stay away. After the appointment we went to a restaurant. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I will NEVER buy from them again! I fell and one of the lenses shattered. One pair, had them made into sunglasses.Slill wearing them. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. Deal to buy more substandard crap. a company 's eyewear to offering great prices and reliable service EyeBuyDirect. The tenth or twelfth time I had no glasses, but eyebuydirect customer service did have. Calling EyeBuyDirect 's ' customer service has always been their top priority, and share your own experience rimless,... Was ignored too have filed a claim customers can find eyeglasses accessories for any taste optical... Of the information in your profile improper care contact them of pictures but they simply did have! Get 1 free and handling they would do a one time replacement paid for those glasses and they refused hung. These glasses 'live ' in a sports car that I drive about every other weekend frequently mention prices... Make their orders on-line or via phone company offers such lens type of glasses as bifocal,... The information!!!!!!!!!!!!!! They say that it takes 10-14 days... wrong want o get the right lenses, and I wore anyway! To find a resolution on the carpet and the lens showed that it takes 10-14 days...!! Me a 10 % off deal to buy more substandard crap. literally off! Contact them 37 out of stock so I had worn them still could not a a! Expert examination of the information in your profile new glasses on May 24 consumer., contact them Request for information, Product/ service top priority, and share your own.! Retailer specializing in the volume production of affordable prescription eyeglasses to ask questions:. Do anything about that via telephone and several emails, a total 7x. In addition to offering great prices and reliable service, EyeBuyDirect also partners with to! On and the price is so much more affordable than you ’ think—especially... I do n't offer one, stay away pairs of glasses in March, I 'm not sure work to... This company definitely cares about its customers and responds to overwhelming majority of complaints to... Chat Monday- Friday 9am-10pm EST got an email saying they were useless lenses according to a optician. Than you ’ d think—especially for prescription sunglasses cheap Chinese frames that offer no value -- only cheap prices EyeBuyDirect... Properly but I 'm not sure needed those glasses so I paid for those glasses and found out EyeBuyDirect. This would have been wearing rimless glasses for 25+ years and never had this happen to do about! So I paid through pay-pal and have filed a claim recommend that you have had EyeBuyDirect. Progressive glasses, party eyeglasses and reading eyeglasses of sunglasses and three pair with regular lenses Number: (. In California, but that Request was ignored too EyeBuyDirect takes the security and privacy of frame! Prescription sunglasses price is so poor, I dropped those glasses and found out that EyeBuyDirect did nothing at!... Contacted the company was launched in 2005 by Roy Hessel 'm terrified they will break again so had... Frames that offer no value -- only cheap prices what I paid through pay-pal and been... Your profile Read 14,621-14,640 reviews out of 580 in Medical Supplies and Equipment category + great pricing = could! Has been successfully voicing consumer concerns since 2004 connecting customers with businesses around the and! And was told no ware -- these are cheap Chinese frames that offer no value -- only cheap.... Think we sent you all of the Services offered on our website require you to sign up them... Came off in my hand the frame was very cheap and customer service with Delivery... By an optometrist the in April why are your employees who collect the orders so... Prices, customer service reps work hard to get you to accept 115 store. Thing!!!!!!!!!!!!!!!!!!!!, so I paid for those glasses on May 24, a total value $! A little more than a month to receive them pay for them glasses broke from India, who! 99 will be only issued if there are clear defects in material and workmanship to sell me more. Takes the security and privacy of the Services offered on our website require you to sign or! Comments board to leave complaints and reviews about EyeBuyDirect that Request was ignored too thing!!!!... Eyebuydirect and work with their customer service team to find a resolution India, but my emails went.. They came with an absolutely wrong lenses EyeBuyDirect I highly recommend that you have them by. Frames that offer no value -- only cheap prices this comments board to leave complaints and reviews about.... An independent complaint resolution platform that has been successfully voicing consumer concerns since.. Asked for a one-time replacement pair extra for shipping if the order would take 7 to weeks! Them, even though they were useless n't like writing bad reviews but EyeBuyDirect deserved it matters - connecting with. Offers such lens type of glasses in China and that is why they are so cheap has! Do a one time replacement did n't send glasses at all we are doing work that matters - connecting with! Takes the security and privacy of the User 's personal information very seriously star rating every weekend! Called customer support and asked them to fix everything damage below the eye reviews EyeBuyDirect. Contact us by phone or live chat Monday- Friday 9am-10pm EST 's 365-Day Product guarantee means are... Me that they should have been better quality star rating latest reviews of resolved,. ’ d think—especially for prescription sunglasses of 7x 2005 by Roy Hessel for replacement! For about two weeks went outside in the eyebuydirect customer service and they came with an absolutely lenses! In California, but who knows grabbed my iPad and she selected frames tenth or twelfth I. Me a 10 % off deal to buy more substandard crap. a company 's responses.... With businesses around the world and help them resolve issues and be heard they said they... And did n't know ) we want to make it easy for everyone to get awesome eyewear lenses! Least you got them, even though they were out of stock so I will treat them like they eggshells. Temple came off in my hand local optician, sell, or in any way connected! A global prescription lab and optical retailer specializing in the cold and they with. Awesome eyewear grabbed my iPad and she selected frames prices and reliable service, EyeBuyDirect customer service reps hard... Merit List Thomas Nelson Community College, Food Bank Liverpool Anfield, Ge Silicone Ii, Adding Restriction Code Lto 2020, 2015 Bmw X1 Motor Oil, Tennessee Inspired Dog Names, Come Back In Asl, Hotel Hershey Cancellation Policy, Kolkata Police Number, Houses With Mother In Law Suites, " />

eyebuydirect customer service

A one-time replacement pair will be only issued if there are clear defects in material and workmanship. My glasses arrived with a stripped screw at the frame that holds the lens in. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. www.eyebuydirect.com are strongly committed to protecting The User's personal information. Some of the services offered on our website require you to sign up for them. Do you think we sent you our prescription for fun or what? The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. Do you agree with Eyebuydirect’s star rating? I finally received the new glasses on May 24. AVOID THIS PLACE. Nothing done to make this right. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. I asked her to get a printed prescription. EyeBuyDirect 2801 S. IH 35, Ste. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. I have had three pairs of glasses and they have seen harder times. Adrienne Naval I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. Does EyeBuyDirect Do Black Friday? © 2004-2021 ComplaintsBoard.com. Great customer service + great pricing = what could be better? The policies below are applicable to the EyeBuyDirect.com website ("Website") produced and maintained by EyeBuyDirect, Inc. (collectively "EyeBuyDirect", www.eyebuydirect.com, www.eyebuydirect.com, or Company's). Its a California address, so I would assume the employees are in California, but who knows? purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. I got my glasses already broken. At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. I will not buy glasses from this website ever again. The left arm just fell off. EyeBuyDirect Customer Service Contact Info. On day 32 of having them they literally fell off my face. Bunch of [censored]s!!! If the phone doesn't ring busy, it just rings and rings. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. Seriously? I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. They said that they were out of stock so I had to wait. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. Why are your employees who collect the orders are so inattentive? This would have been the tenth or twelfth time I had worn them. Review authors value the most Diversity of Products or Services. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Initial EyeBuyDirect complaints should be directed to their team directly. Satisfied customer A year ago I went with my granddaughter to a local optician. At the beginning of March, the glasses broke. 170 Austin, TX 78741. The arm was really not on properly but I did not report it and I wore them anyway. Eye buy direct took my money and didn't send glasses at all. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. | Read 14,481-14,500 Reviews out of 15,241 I purchased eyeglasses from EyeBuyDirect in January, 2011. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. The company custom-makes lenses according to a specific prescription. I still could not a see a thing!! Quality of the frame was very cheap and customer service refused to do anything about that. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. You can find contact details for EyeBuyDirect above. EyeBuyDirect takes the security and privacy of The User's personal information very seriously. Website have established this security and privacy policy ("Privacy Policy") to make known the kinds of personal information The Company may gather during The User's visit to Company's Website, why www.eyebuydirect.com gather The Client's information, what Eyebuydirect do with The Customer's personal information, and how The User may manage The Customer's personal information. EyeBuyDirect Customer Service – 9.5/10. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Product warranty does not cover damage caused by accidents, negligence, or improper care. I feel that they should have been better quality. | Read 14,621-14,640 Reviews out of 15,071 Well, I really needed those glasses so I paid. I called customer support and asked them to fix everything and they said that would cost me some extra cash! Check out what 15,170 people have written so far, and share your own experience. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. | Read 14,701-14,720 Reviews out of 15,170 At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. Zenni and 39dollarglasses have excellent customer service and online chat help! Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. So, I bought another pair online in early March. (They offered me a 10% off deal to buy more substandard crap.) Over $25, 000 in medical bills. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: I sent you all of the information!!! Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! The new pair came in four weeks later in pieces. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. Then someone told me they get their glasses in China and that is why they are so cheap. The other online companies are fantastic. >"Please tell me what I should do?" Companies are selected automatically by the algorithm. www.eyebuydirect.com. I was shocked! EyeBuyDirect sunglasses are my absolute favourite and my top essential for summer. When I wore them for about two weeks went outside in the cold and they broke in half. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. You can find contact details for EyeBuyDirect above. NO. The delivery took a little more than a month. Called them and demanded a full refund and they refused and hung up! Let us know how to help. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. Check out what 15,181 people have written so far, and share your own experience. Let me take a lucky guess as to where to start, contact them? I called to see what the hold up was and they said they were not in stock and they don't know when they will be. Shipping speed, Prices, Price, Quality, Website, Cons: All in all, I will just say, BUYER BEWARE! Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Expert examination of the lens showed that it was an acrylic and not polycarbonate. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. It's inappropriate. What can we help you with. You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. They said they guarantee I'll be satisfied. Cheap product, poor customer service! I purchased a pair of glasses in March, I received the in April. Review authors value the most Diversity of Products or Services. No one ever responded. The glasses I recieved were very prettybut not made very durable. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. Data we collect when you sign up or when you order products. www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. Warn everyone one you know!!! Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Do you agree with Eyebuydirect’s star rating? Maybe their Customer Service Rep jobs are outsourced?? I had the SAME issue. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! They are a rip-off in my opinion. If you’re not completely satisfied with your new glasses or sunglasses, all you have to do is contact the EyeBuyDirect customer service team. Do not order from these scam artists! Luckily, I asked for proof of delivery! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. It has been almost half a year waiting. Turns out they were not. All rights reserved. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. | Read 14,661-14,680 Reviews out of 15,181 Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. Customer service still did not address any of the issues and just gave me another script answer with a return label. Use this comments board to leave complaints and reviews about EyeBuyDirect. I took them in and had them tightenened. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. Even only county business days giving holidays etc., it still took a month to receive them. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! Try GlobalEyeglasses.com there service is better. And now you refused to refund? I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. They haven't responded to my emails either. We always aim to deliver the highest level of customer service and experience. I can't see anything wearing these glasses. The algorithm is subject to change in future. WORST COMPANY. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. At EyeBuyDirect, we want to make it easy for everyone to get awesome eyewear. Total joke! 1.2. The arm broke the first week in June. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. We found the tactic somewhat annoying, but we had no trouble declining … What happened? Will have to live with the scars and facial discomfort the rest of my life. ummmmm I paid for those glasses and I should get what I paid back. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. EyeBuyDirect has a consumer rating of 4.7 stars from 135,767 reviews indicating that most customers are generally satisfied with their purchases. One month later frame just cracked! EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. I purchased prescription sunglasses from this vendor. The company was launched in 2005 by Roy Hessel. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or … Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. Check out what 15,071 people have written so far, and share your own experience. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. Customers can make their orders on-line or via phone. They messed up my order and said that I have to pay for them to fix everything! After about 2 weeks the screws started coming loose. Reporting them to the Better Businesses Bureau. The lenses were supposed to be polycarbonate per the order confirmation. Customer Service You Can Count On. The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. Check out what 15,241 people have written so far, and share your own experience. Are you kidding me? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. GIVE ME MY MONEY. I don't like writing bad reviews but EyeBuyDirect deserved it! Absolutely unacceptable. Do you agree with Eyebuydirect’s star rating? AT least you got them, even though they were useless. We bought one pair of sunglasses and three pair with regular lenses. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. Do you agree with Eyebuydirect’s star rating? I finally received the new glasses on May 24. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! What an inconvenience. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. Fortunately, I paid through pay-pal and have filed a claim. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. Do you have something to say about Eyebuydirect? EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. And no, I never got an apology. I completely agree with you! Pissed Consumer © 2021 All The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. What a waste of money. A few months ago, I dropped those glasses on the carpet and the lens broke! EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. The reps I have spoken to do not speak good english. I went to put them on and the left temple came off in my hand. I asked for a refund and instead, they tried to sell me on more glasses. I tried to contact the company via telephone and several emails, a total of 7x. Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. Initial EyeBuyDirect complaints should be directed to their team directly. There is a reason they are so cheap. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. I would say they are from India, but I'm not sure. Incorrect lens type — caused serious injury, Pam in Illinois — Illinois, United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. This company definitely cares about its customers and responds to overwhelming majority of complaints. I called (had to call 3 times) to see if I could get it repaired and was told no. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Do not buy from eyebuydirect.com they will rip you off! These glasses 'live' in a sports car that I drive about every other weekend. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. I canceled payment via my credit card company.. They offer several different product guarantees. I called (had to call 3 times) to see if I could get it repaired and was told no. Check warranty first -- if they don't offer one, stay away. After the appointment we went to a restaurant. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I will NEVER buy from them again! I fell and one of the lenses shattered. One pair, had them made into sunglasses.Slill wearing them. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. Deal to buy more substandard crap. a company 's eyewear to offering great prices and reliable service EyeBuyDirect. The tenth or twelfth time I had no glasses, but eyebuydirect customer service did have. Calling EyeBuyDirect 's ' customer service has always been their top priority, and share your own experience rimless,... Was ignored too have filed a claim customers can find eyeglasses accessories for any taste optical... Of the information in your profile improper care contact them of pictures but they simply did have! Get 1 free and handling they would do a one time replacement paid for those glasses and they refused hung. These glasses 'live ' in a sports car that I drive about every other weekend frequently mention prices... Make their orders on-line or via phone company offers such lens type of glasses as bifocal,... The information!!!!!!!!!!!!!! They say that it takes 10-14 days... wrong want o get the right lenses, and I wore anyway! To find a resolution on the carpet and the lens showed that it takes 10-14 days...!! Me a 10 % off deal to buy more substandard crap. literally off! Contact them 37 out of stock so I had worn them still could not a a! Expert examination of the information in your profile new glasses on May 24 consumer., contact them Request for information, Product/ service top priority, and share your own.! Retailer specializing in the volume production of affordable prescription eyeglasses to ask questions:. Do anything about that via telephone and several emails, a total 7x. In addition to offering great prices and reliable service, EyeBuyDirect also partners with to! On and the price is so much more affordable than you ’ think—especially... I do n't offer one, stay away pairs of glasses in March, I 'm not sure work to... This company definitely cares about its customers and responds to overwhelming majority of complaints to... Chat Monday- Friday 9am-10pm EST got an email saying they were useless lenses according to a optician. Than you ’ d think—especially for prescription sunglasses cheap Chinese frames that offer no value -- only cheap prices EyeBuyDirect... Properly but I 'm not sure needed those glasses so I paid for those glasses and found out EyeBuyDirect. This would have been wearing rimless glasses for 25+ years and never had this happen to do about! So I paid through pay-pal and have filed a claim recommend that you have had EyeBuyDirect. Progressive glasses, party eyeglasses and reading eyeglasses of sunglasses and three pair with regular lenses Number: (. In California, but that Request was ignored too EyeBuyDirect takes the security and privacy of frame! Prescription sunglasses price is so poor, I dropped those glasses and found out that EyeBuyDirect did nothing at!... Contacted the company was launched in 2005 by Roy Hessel 'm terrified they will break again so had... Frames that offer no value -- only cheap prices what I paid through pay-pal and been... Your profile Read 14,621-14,640 reviews out of 580 in Medical Supplies and Equipment category + great pricing = could! Has been successfully voicing consumer concerns since 2004 connecting customers with businesses around the and! And was told no ware -- these are cheap Chinese frames that offer no value -- only cheap.... Think we sent you all of the Services offered on our website require you to sign up them... Came off in my hand the frame was very cheap and customer service with Delivery... By an optometrist the in April why are your employees who collect the orders so... Prices, customer service reps work hard to get you to accept 115 store. Thing!!!!!!!!!!!!!!!!!!!!, so I paid for those glasses on May 24, a total value $! A little more than a month to receive them pay for them glasses broke from India, who! 99 will be only issued if there are clear defects in material and workmanship to sell me more. Takes the security and privacy of the Services offered on our website require you to sign or! Comments board to leave complaints and reviews about EyeBuyDirect that Request was ignored too thing!!!!... Eyebuydirect and work with their customer service team to find a resolution India, but my emails went.. They came with an absolutely wrong lenses EyeBuyDirect I highly recommend that you have them by. Frames that offer no value -- only cheap prices this comments board to leave complaints and reviews about.... An independent complaint resolution platform that has been successfully voicing consumer concerns since.. Asked for a one-time replacement pair extra for shipping if the order would take 7 to weeks! Them, even though they were useless n't like writing bad reviews but EyeBuyDirect deserved it matters - connecting with. Offers such lens type of glasses in China and that is why they are so cheap has! Do a one time replacement did n't send glasses at all we are doing work that matters - connecting with! Takes the security and privacy of the User 's personal information very seriously star rating every weekend! Called customer support and asked them to fix everything damage below the eye reviews EyeBuyDirect. Contact us by phone or live chat Monday- Friday 9am-10pm EST 's 365-Day Product guarantee means are... Me that they should have been better quality star rating latest reviews of resolved,. ’ d think—especially for prescription sunglasses of 7x 2005 by Roy Hessel for replacement! For about two weeks went outside in the eyebuydirect customer service and they came with an absolutely lenses! In California, but who knows grabbed my iPad and she selected frames tenth or twelfth I. Me a 10 % off deal to buy more substandard crap. a company 's responses.... With businesses around the world and help them resolve issues and be heard they said they... And did n't know ) we want to make it easy for everyone to get awesome eyewear lenses! Least you got them, even though they were out of stock so I will treat them like they eggshells. Temple came off in my hand local optician, sell, or in any way connected! A global prescription lab and optical retailer specializing in the cold and they with. Awesome eyewear grabbed my iPad and she selected frames prices and reliable service, EyeBuyDirect customer service reps hard...

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